ScheduleWorld

All non-recurring, non-full-day events created in SW or Outlook now show up on the Palm on the ending time with 0 hours duration. example: an event that has a beginning time of 5:00 and ending time of 6:30 shows up on the Palm with both the beginning and ending time set to 6:30. I have two Palms running Synthesis 3.0.2.22. My wife's hasn't been synced in some time and it's events are correct. The exact same events when synced to mine are showing this behavior. The Synthesis client hasn't changed so something must have been introduced on the server. When she gets home I can check the log on hers to find out when it was synced, but it was around 8 - 10 days ago.

Thanks for the info.
Unfortunately I'm not at my dev machine for another 8 days. Please ping me in 8 days.

Cheers.

Please post your username so I can analyze your calendar.

Cheers.

Sorry, I've analyzed your calendar and run some tests. I can not reproduce this.
You're saying that you create a non-recurring event at 10am-11am, sync to phone, and it displays on your phone at 11am?

Cheers.

Correct. I just created an event in SW called "Test event" beginning 11:00am ending 11:30. Synced to my phone and it begins and ends at 11:30 on the phone. If I change it on the phone or create events on the phone and sync again, all is ok.

I've also noticed that if I create the event in Outlook with an alarm, the alarm minutes are changed on the Palm to some larger number (haven't figured out a pattern yet, but a 30 minute alarm changed to a 90 minute alarm).

Does it have anything to do with my "Ignores DST" or "Localtime" settings for the device?

Would you mind reproducing this, then post the exact time you did this so I can analyze the bytes sent to your phone?

Cheers.

I did it at 11:00 am central time, right before I posted the last message.

By the way, any event that gets modified in Outlook also shows up with this problem once it is updated on the Palm. I hadn't previously noticed it because the only modifications I had done in Outlook were from dismissing event alarms (which reminds me of another problem regarding alarms getting turned back on again, but that's an Outlook issue)

More info - It's not just non-recurring events. It has happened on a recurring event now also. I have an event called "Kids 4 Sport" that is 4pm Monday and Wednesday, beginning July 21 for 4 weeks. It has an alarm that is set for 30 minutes prior. When I dismiss the alarm in Outlook, it syncs the event back to SW. When I sync the Palm, it eliminates the recurrence on the Palm entirely, changes the start time to 5pm and changes the alarm to 90 minutes.

Sorry, I wasn't able to get to it in time. The logs have been removed.
Please do a sync that shows the problem one more time and post when you have done this.
I can't repeat this with my test devices so I really need to see the logs.

Cheers.

I just created a new event in SW. It is "Test event 2", today, begin time 15:00, end time 15:30. I synced my Palm at 2:21pm (central time) and Test Event 2 shows up with beginning and ending time both at 3:30.

Something's not right with your client. SWorld is sending this:

<Data>BEGIN:VCALENDAR^M
VERSION:1.0^M
BEGIN:VEVENT^M
X-WSS-COMPONENT:25361^M
X-WSS-LUID:mAMVO9jlqIHeHz+t7J6xLA==^M
DTSTART:20080805T150000^M
DTEND:20080805T153000^M
LAST-MODIFIED:20080805T192058Z^M
SUMMARY;CHARSET=UTF-8;ENCODING=QUOTED-PRINTABLE:Test event 2^M
TRANSP:OPAQUE^M
UID:6afd67bc1a622674bea971171adbdb7f^M
END:VEVENT^M
END:VCALENDAR^M
</Data>

There are no time zones in play as it's the 'localtime' format. The data sent to your device is correct.
There is nothing wrong with the data SWorld is sending.
Now that you have the exact bytes that SWorld is sending, you can show this to the Synthesis folks. It's in their court now.
If they need me to do anything differently for their client please pass that info along and I'll do it.
It's strange that others are not having this issue with the Synthesis client. It almost looks like one of those weird 'uninstall, then re-install' solutions might work.

Wish I could be more help.

Cheers.

It's not a re-install issue. I just today received a brand new Centro (which caused the dreaded full sync, see my post in Outlook issues). I downloaded the 3.0.2.22 client directly from Synthesis and did a full sync to the Centro using the "reload device" option for contacts, events, tasks, and notes. All of the non-recurring items sync with the wrong time.

Also, this was working on the 3.0.2.22 client on July 9th. And the 3.0.2.22 client works fine with my Funambol server. I still have the phone that synced correctly on July 9th. I haven't synced it since so it still has the log intact. I could try a sync from this phone if you'd like but I have to go through the dreaded full sync issues again.

Do you happen to know a shortcut to get through to their support?

Can you check to see how may people you have using the 3.0.2.22 client with SW.

It is possible they released a new version and didn't bump the version number.

I'm sure you already did this, but make sure your settings are the same for both phones.

Maybe you really shouldn't be using 'localtime'. I don't know. Maybe play around with the localtime and DST options.

I don't have a shortcut, but in my experience they are quick to respond to whatever channel they mention on their website.

Cheers.

The only way I can see to contact Synthesis is the forums. There have been no responses in their PDA forum in months. I posted today anyway, but I highly doubt there will be a response. I sent an email to support@synthesis.ch a month ago and have received no reply.